..:: My VPBX ::..

Feature Descriptions

Nationwide Toll Free Number
A unique nationwide toll free number. All extensions and voicemail boxes will be accessible through this number.

New accounts are assigned a generic toll free number. However, you may request an 888 or 800 prefix. Instantly search for a vanity number (i.e. 1-800-FLOWERS, 1-888-AUTOMOBILE) during signup. Vanity number activation takes
2-3 business days.

Free Business Cards!
Yes your are reading correctly, we are offering FREE BUSINESS CARDS with each of our pacakges! We understand that owning your own business requires financial obligations that sometimes are a little hard to come by. We want to make this a bit easier for you by offering you FREE business cards.

These business cards are top quality cards printed on 14pt card stock (the thickest in the printing industry) and printed with FULL COLOR! These cards also come with a glossy front to really make your business cards stand out.

Local US Number
The VirtualOne Premier Local plan includes a US local number of your choice with 1,000 included minutes from most U.S. cities, regardless of your geographic location. Callers can call your VirtualOne account via both your local and toll free number.

Multiple Mailboxes/Extensions
Each mailbox is assigned it's own extension so each department or key person within your company has their own personal extension.
Create the impression of a single office, regardless of the actual geographical locations of employees. Mailboxes can be used for individual employees, departments or even as informational mailboxes so you can give callers recorded information available 24 hours a day, 7 days a week.

Each mailbox can be programmed with as many Follow-Me-Live Call Transfer numbers as needed until we reach the appropriate party to take the call live, or you can set up your extension as a voicemail box where your caller will be able to leave you a message. Mailboxes can even be programmed to forward to you during business hours only, and after hours the caller could be sent to voicemail. Each mailbox has its own PIN code, Call Back and Pager Notification, Follow-Me-Live Call Transfer, Unlimited Voicemail Capacity, Instant Call Return, Virtual Calling Card and more.

Instant Account Activation
All orders placed through our online secure order form will be instantly activated upon successfully completing the sign-up process so you can start using your system immediately. From start to finish in less than 5 minutes!

Allow Call Redirect
Allow Call Redirect expands on the Call Announce feature. Allow Call Redirect will announce the call as normal, but then it will enable a menu that will give you options on what to do with the call:

Press 1 to accept the call
Press 2 to put the call on hold
Press 3 to forward the call to the next number in your sequence
Press 4 to forward this call to voicemail
Press 5 to disconnect the caller
Press 6 to re-identify the caller
Press 7 to transfer the caller to another phone number

Announce Then Connect
The Announce Then Connect feature works with our Call Whisper and Call Announce features and will announce the call as normal, but then it will not wait for a key to be pressed, it will just connect the caller to you live.

Automated Attendant/Greeting
When a caller dials your toll free number, the custom main greeting plays a recorded message giving the caller different options to choose from. This is the first thing a caller will hear when calling your toll free number. This is a great place to welcome callers and direct them throughout your system. For example:

"Thank you for calling ABC Company. Dial 1 for sales, 2 for customer support, 8 for the dial-by-name directory, or 0 for the operator."

This feature eliminates the need for you to hire a secretary to answer and route calls.

Automated Order Taking
Never miss a sale again with this powerful feature! Program any of your mailboxes to ask your callers as many questions as needed, one at a time, and record their response. The responses will all be delivered to you as a single message. This is advanced technology for taking orders, getting customer information, screening calls and more.

Call Announce
Call Announce is used in conjunction with the Follow-Me-Live Call Transfer feature. It allows you to name your mailboxes, so when you get a call you know what mailbox or department the call is coming from.

Example:
A caller dials in to your toll free number, and they are instructed to dial one for the sales department. When the caller dials one there will be a recording that says:

"Please hold while we transfer you to sales"

The only thing that you will record in that sentence is sales, the "Please hold while we transfer you to" is provided by default. The caller will then hear on-hold music, while we try to find you. When you pick up the phone, you will hear a recording that says:

"You have a call from sales, dial any key to accept this call."

If you choose to take the call you will dial a key, if not, the caller will be sent to voicemail where they can leave you a message.

Call Back / Pager Notification
With your toll-free system, you have 5 different ways to get your messages:
Call your toll-free number directly

Receive a page and then call your toll-free number directly
Have your system call you and play the message that was left.
Have the message delivered to your email address as an attachement
Log into our WebLINK control panel and listen to the message through your PC.

Paging numbers can be added through the phone or through WebLINK control panel and has the sophistication that if special codes or extensions must be dialed to complete a page, the system will dial them for you automatically.

Call Back tracks you down similar to Follow-Me-Live Call Transfer where it will dial the numbers you are available on in the sequence you've specified through the phone or through WebLINK but in this case delivers a message to you. If it can't find you at any of your numbers it will continue to try back. This is a great alternative to paging.

This feature is included with every mailbox and can be used in combination with paging so that if we can't find you by phone, we'll page you to let you know there's a message waiting for you.

Call Blocking / Call Limiting
Allows you to block any particular number(s) from calling your toll-free number or allows only certain number(s) to access your toll-free number.

Call Blocking
With the call blocking list you can use area code, area code with exchange, or the entire number.

Block all calls beginning with a particular area code.
Block specific 10-digit phone numbers.
Block all calls within a specific area code and prefix.

Call Allow
The call allow list will ONLY allow certain area codes, area codes with exchanges, or entire numbers to call your toll free number

Allow calls beginning with a specific area code only.
Only allow calls from specific 10-digit phone numbers.
Allow calls from within specific area code and prefixes.

Call Transfer
Transfer callers between mailboxes just like a large corporate phone system. While on a connected call, you can transfer your customer to another department or employee's extension. For example, a support rep in Boston can transfer a caller to a sales rep in Los Angeles. The process is totally seamless to the caller so they'll think both reps work in the same office.

Call Whisper
Call Whisper is used alongside the Follow-Me-Live Call Transfer feature. It is used to find out who is calling before the call is accepted. You can turn this feature on or off for any of your mailboxes.

Example:
A caller dials in to your toll free number, and they are instructed to dial one to speak with a customer support representative. When the caller dials one there will be a default recording, which says:

"To tell your party who's calling, please say your name after the tone and press any key when finished."

The caller will then hear on-hold music, while we try to find you. When you pick up the phone, you will hear a recording that says:

"You have a call from John Smith, dial any key to accept this call."

If you choose to take the call you will dial a key, if not the caller will be sent to voicemail where they can leave you a message.

Caller ID with Time Stamping
We capture the telephone number of every call into your toll-free number and make it easy for you to retrieve, even if the number is blocked. We use Automatic Number Identification or ANI, a call capture feature that is similar to caller ID but can not be blocked. We will then notify you of the information by pager, phone call, or by Email. For an additional 10¢ per lookup, you can also view the caller's full name and address!

Be able to reach your prospects - a captured number is usually where your caller can be found.
Capture and call your nervous prospects that have hung up without leaving you a message.

Every caller is a potential sale. Don't let any opportunities get away!

Follow-Me-Live Call Transfer
This service tracks you down at your home, office, cell or just about anywhere to deliver a caller to you. It announces the name of the caller and lets you choose to talk to the person or send them to voice mail. You can even select times of day and days of the week for taking calls on a particular number.

Never miss a call - being available to your customers can mean the difference between getting the sale or not.
Save huge amounts of time by not talking to "time wasters" sending them to voice mail instead.
Create an image of a single office while you and your partners work from different homes, different cities or even different states.
Boost your efficiency by blocking out "DO NOT DISTURB" times (when you won't take calls) to complete office work.
Customer service is a vital part of any business. Follow-me-live-call-transfer allows you to provide the best.

When a call is announced to you, you now have the option to send the caller on to another 10 digit phone number of your choice. For instance, if the call is sent to you on your cellular phone, but you're walking into a facility that has a local land line, you can choose to forward the caller to that number, so you don't use any of your cell phone minutes!

Hold Feature
You can dial the star (*) key at anytime while talking to a caller live. This will put your caller on-hold with music. Once you're ready to take the call back, you simply dial the star (*) key to reconnect!

Works with any touch-tone phone so there is no need for any special equipment to use this feature. Imagine being able to place a customer on-hold with music directly from your home or cell phone!

Human Customer Support
Our professionally staffed customer support team is ready to help you set up your system, upgrade your plan, add a feature or simply assist you if you have a question. A live client services representative is just a toll-free phone call away.

Our support center is available to you from 6 a.m. to 6 p.m. (PST), Monday through Friday. You will be provided with a toll-free number for customer support to use during business hours, and an email address to use after business hours.

Instant Call Return
While listening to voice mail messages you can call back the person who recorded the message you're listening to, automatically, using the number they called from. Once you've spoken to the person you are returned to voice mail so you can go on to the next message.

List of Extensions
The list of extensions feature is often used by companies who have several people or employees utilizing the system. Instead of listing all of the personal extensions from the initial greeting, you can send your caller to special directory extension where you can record the name and extension of all users. Callers can listen and choose the appropriate extension.

No Busy Signals/Unlimited Call Capacity
Our systems are designed to handle a virtually limitless amount of calls at any one time. This gives you the freedom to advertise your toll-free number and not have to worry about missing a call (or sale) because your caller couldn't get through.

99% of the time, an unlimited number of callers can call your toll free number without getting a busy signal. The system has been developed to allow each toll free number to receive an unlimited number of calls, simultaneously, at no extra charge.

On-Hold with Music
Project a new level of professionalism with your toll-free system! Just as large corporations provide on-hold music for their customers, you too can do this with your toll-free system. During a live call transfer, your customer will hear a relaxing instrumental piece until they are connected with you!

..Music Player coming soon..

Play Default Hold Music Sample
In addition, while talking to a customer, you can dial the (*) key at anytime to put your caller on-hold with music. Once you're ready to take the call back, you

Online Account Administration
Edit your account information online whenever it is convenient for you!

View and edit account information
View your list of products and pricing
View a list of "today's calls" including Caller ID with a Time and Date Stamp
Check your bulk minute status
View and print payment history
Check how many minutes you've used in real time

Operator Extension
The operator extension (0) can be assigned to any mailbox on your toll free system so that any employee or department can also be designated as the operator.
The operator can easily transfer callers to any extension within your system or even transfer to numbers outside the system using the Call Transfer feature.

Question and Answer Mailbox
The Question and Answer feature allows you to record multiple questions, each followed by a beep in order to get an answer. This can be set up on any of your mailboxes. This is great for 24/7 automated order taking!

"In order to get your order processed most efficiently please answer the following questions. After answering each question dial any key to continue on to the next question."

First question - "What is your name? Please dial any key to continue on to the next question." The caller will then hear a beep, respond to your question and then dial any key to continue on to the next question.
Second question - "What is your address? Please dial any key to continue on to the next question." There is no limit to the number of questions you can ask.

Benefits:

Get all the information you need from the caller to complete the order or literature request.
Eliminate the need to call people back just for their details.
Callers are impressed with the sophistication of your company.

RecordEASE
The ultimate flexibility tool, RecordEASE, makes the design and creation of your system a snap. Any recording or menu can be instantly tailored just by pressing a few keys.

Unlimited Outgoing Message Length
Your custom recordings throughout your system can be as long or short as you wish. We are here to help you set up your business in the most beneficial way, and if you have a lengthy sales presentation, we want to support it!

Unlimited Voicemail Capacity
Have high call volume? Don't worry, we can handle it! We have worked with numerous large companies, including CBS, Microsoft, and Star Search. We've never had a problem storing the abundant messages that come through.

Each mailbox on your toll-free number can hold an unlimited number of voicemail messages. Messages can be accessed by calling into the toll free number, and can be forwarded as audio attachments to any e-mail address and viewed and stored online with the Web Message Delivery feature.

Virtual Calling Card
Each mailbox on your toll free number can function as a calling card. Using your toll-free number and PIN, you are able to make outgoing calls from any phone, anywhere in the country. This feature is great for salespeople and/or during emergency situations.

Save money over most calling cards
Great efficiency tool
Great while traveling
Make multiple calls from pay phones quickly, easily and without coins.

No Hardware/Software Required
Unlike traditional phone systems, MyVPBX services are totally virtual. All you need is a phone and/or internet to access your toll free number.

Fax Mail
Allows callers to send faxes to your toll-free number, 24-hours per day, 7-days per week. Use one toll free number for your voice and fax messages! Don't worry about cluttering up your business card with multiple numbers to reach you. Make it convenient for your customer by only having to dial one number for all their needs.

You can store the faxes, then send them to any fax machine, anywhere, when it's convenient to you. And when used with Email Message Delivery or WebLINK, you can unify your messaging by having your faxes emailed to you or view and print them directly online.

Group Voice/Fax Messaging
Great for associations, franchise organizations and network marketing groups. Imagine being able to conveniently leave one message and with the push of a button send it to 100s or 1000s of users. It will save you a great deal of time by allowing you to send a single message to everyone in your group or downline in a matter of seconds.

Send messages to other customers
Set up to 99 groups, each with an unlimited list of phone numbers
Easily record a message and send it to everyone in the group
When a message is sent it instantly appears in the box you specify on their system

Ultimate Sales Tool
The Ultimate Sales Tool (UST), also known as Voice-on-Demand, allows you to create an unlimited number of extensions for informational recordings and fax-on-demand documents. It's a great way to inform your callers about products, services and just about anything else you can think of, automatically. Create an unlimited number of recordings and/or menus under the keys 1-4 from the main menu and it's elegant design makes it easy to set up and maintain.

Summary:
Unlimited outgoing recordings and/or menus. Each recording or menu can have an attached fax (if you have the Fax-on-Demand option). In each recording give your caller the choice of:

Hear sub recordings or menus
Receive a fax
Speak to someone live
Or leave a message

Fax-on-Demand
Provide your callers with an automated way to receive order forms, product specs, company details, press releases and more with Fax-on-Demand. All your callers have to do is input their fax number and we'll automatically fax them whatever information you loaded into your Fax-on-Demand folder.

A basic rule of marketing is to get the order form in front of the prospective client as soon as possible. Now with Fax-on-Demand, that process just became a whole lot easier!

Powerful marketing tool
Saves you time, expense, and effort

Email Message Delivery
E-mail has become one of the most powerful ways of communicating in today's society. Why not have all of your fax messages and voicemail messages delivered right to your inbox? You can check all of your fax and voicemail messages in real time, from anywhere in the world, without having to pay a per minute fee! Messages and faxes show up as attachments on the emails we send you and can be double clicked to open. Voice messages are sent as attachments in .wav, .mp3 or .wma format and can be played, stopped, started and saved on your computer. Fax messages can be viewed, printed and saved as well.

Email Message Delivery is included with WebLINK, but can also be purchased as a stand-alone feature with our VPBX-LITE or VPBX-PRO systems.

Fax Send
With Fax Send, you have the ability to send faxes without the use of a fax machine. There are two ways to send a fax:

• Download our FaxFreedom software to install a printer on your PC that allows you to print any file type to any fax machine. For example, if you have prepared a Word document that you would like to fax out, simply select file-print and select FaxFreedom. You will then be asked to enter the fax number of the receiver. It''s that easy!

• Use WebLINK to browse documents on your computer and select the one to fax out. We support most every popular office and image file formats including Word, Excel, Power Point, Adobe Photoshop and more.

Dial-by-Name Directory
Dial-by-Name allows you to offer your callers access to the party they are trying to reach by having them dial in part of that person's name. Using this feature allows you to avoid having to list numerous extensions for them to choose from and has the added benefit for smaller companies of giving the appearance of larger size.

Additional Mailboxes
Additional mailboxes can be added in sets of five. There is no limit to maximum number of mailboxes you can add, so you'll never have to worry about out-growing your system.

After-Hours Greeting
After-hours greeting lets your callers know when you're not in the office. Have a separate greeting play before your main menu greeting after your operating hours. This will give your callers the confidence that you will get back in touch with them as soon as possible during working hours. Callers can still navigate throughout your system, listening to product information, requesting "Fax Back" documents, go through your "Automated Order Taking" and more but they will know not to expect a live person or get a call back until next business day.

Dedicated Fax Number
A dedicated fax number allows you to have a separate toll-free number to use solely for receiving incoming faxes. The dedicated fax feature gives you the same functionality as our Fax Mail feature, but with a separate, randomly generated toll-free number.

Additionally, if you have Email Message Delivery or WebLINK you can have the faxes conveniently emailed directly to you. When using dedicated fax, you can select any of your mailboxes to be designated to receive the incoming faxes.

Mailbox Rotation
Calls are distributed equally to mailboxes on a 'round robin' basis. Works whether employees are in the same office or scattered around the country. This feature is very popular with sales or support oriented companies with heavy call volumes and want to leverage the call load. A one-time setup fee of $50 applies.

Personalized On-Hold Music
Want something even more specific to your company? With personalized on-hold music, we can load anything you want to play while your callers are waiting to be connected with you. We can load music, informational recordings about your company or just about anything as your hold music. It''s a great way to inform customers about your business!

Random On-Hold Music
With Random On-Hold Music, you can choose the type of hold music you would like your callers to hear. With four different genres of music to choose from, your callers will always hear a variety of quality music while on-hold. Choose from rock, jazz, easy listening or house. Each genre has ten different songs which will randomly play for your callers. To listen to sample music selections from each genre, use the links below.

Statistics Package
Our statistics package automatically generates reports on how people are moving through your voice system and how many "hits" you've had on each of the extensions. The reports are then sent directly to you via email in an easy-to-read HTML format. Reports are sent daily with additional weekly and monthly summaries.

Web Message Delivery
Web Message Delivery is included with WebLINK and allows you to check all of your faxes and voicemail messages in real time from anywhere in the world at any time! Simply log into WebLINK control panel and have all of your messages right at your fingertips!

Have multiple users? No problem! You can assign a different pin number to each individual's extension, so that he/she can only view their own personal messages.

Call Analysis and Reporting
You will never be in the dark about how much call volume you are receiving into your toll-free system.

• Select a date range, and find out how many calls you received during that period!

• If you have a bulk minute plan, find out how many of your prepaid minutes you've used!

• Show all of your calls coming into your system in real time! You can even select a particular date you'd like to view!

Voice Blaster
Voice Blaster lets you take any voice mail recording that you or your callers have made and turn it into an outbound call or an outbound email. The message you create can be blasted to a list of phone numbers you provide and you can choose whether you want the message delivered only to answering machines, to live callers or both.

Similarly the voice mail recording can be used to create an email with the voice mail recording as an attachment and then easily sent to a list of email addresses you provide. Each recipient can double click the attached recording and listen to it directly on their computer. Each recipient is sent a separate email.

Call Queuing
Don't risk losing any of your callers to voicemail when they're expecting to speak with a live representative! With Call Queuing, you can now have your callers stay in a queue until you or the next representative is able to take their call. If you choose, we can even announce to the caller where they are in queue!

As your callers are waiting in queue to speak with you, you can provide them with a brief description of your products or services, or maybe tell them about a special promotion! This is a great opportunity to take advantage of the personalized on-hold music. If you choose not to do that, your callers will be placed on-hold with music. You have the control to set the maximum hold time for the callers in queue as well as enable whether you want the callers on-hold to automatically hear their current position in the queue.

In addition, when your logged into WebLINK, you can view the status of your call queue list in real-time, with the ability to view the arrival time, phone number and call ID of each caller. Each mailbox gets it's own unique call queue and customized settings.

Online System Setup
Online System Setup allows you to easily change settings to each of the mailboxes on your system. You can:

• Set up your forwarding numbers along with the days and times of week you want your calls forwarded to you.

• Set up your call back or pager notification numbers.
Select your delivery preferences for your voice and fax messages.

• Change your mailbox pin code.
And more!

Transfer Existing Toll-Free Number
If you already have a toll-free number, you can transfer it to use with our feature-rich services. The process is simple. When ordering, select the transfer option. We'll email you a Responsible Organization (resporg) form that you sign and send back to us. Then let us take care of the rest.

While the transfer is being completed, we provide you with a temporary toll-free number so you may begin setting up your system settings before your existing toll-free number is transferred to us. This allows the transfer of your existing toll-free number to be completely seamless. The process usually takes 4-7 business days, depending on your current provider.

True 800 Numbers
To many, having a toll-free number means having an "800" number. There are several toll-free prefixes (i.e. 888, 877 & 866), but many prefer having a true "800" number because it's immediately recognized as toll-free by callers and it also symbolizes a more prestigious image on a business card, letterhead or advertisement.

Our True 800 number option will ensure that you'll receive a randomly generated 800 number when your system is setup. You can not choose your number with this option, this just secures that the random toll-free number generated will have an 800 prefix.

Vanity Toll-Free Numbers
A vanity number can greatly improve your marketing results by making your number that much easier to remember. Vanity numbers can be secured for you, based on their availability. We can search for as many numbers as you'd like until we find a perfect match for you! We can search availability in all toll-free prefixes (i.e. 800, 888, 877, and 866).

Please contact us for more details on vanity searches.

Name & Address Capture
We capture the telephone number of every call into your system, even if the number is blocked! For an additional value to our already powerful Automatic Number Identification (ANI) call capture technology we can also capture the name and address of the caller. You can conveniently access the name and address information through our web-based control panel anytime.

The pricing for this service is based on blocks of successful lookups. Unlike other features, this is not a monthly charge. The service can be added to automatically renew after it successfully captures your block of lookups or to expire once the successful lookups have been utilized.

Professional Voice Talent
People tend to form opinions about the quality of your company based on what they hear. Choose a professional voice to go along with your new professional image!